President Dr Mohamed Muizzu has announced the establishment of a Citizens' Complaints Bureau within the President's Office, aimed at providing a 24-hour service for members of the public to submit concerns and grievances.
The decision was first outlined during the Presidential Address to Parliament on 5 February.
According to the President’s Office, the Bureau is excpected to commence its operations mid-year with the President's Office currently undertaking the necessary administrative arrangements and recruitment processes.
The new body will focus on the systematic processing of public complaints through a digital framework, ensuring that complaints received through various channels are efficiently tracked and addressed. Its work will include coordination with relevant government agencies to obtain necessary information and provide responses to complainants.
As part of its services, the Bureau will also establish a 24-hour call centre to support citizens seeking assistance.