Ministry of Health has launched "Maaharaa Portal" to report health service concerns. The portal was officially inaugurated by former Minister of Health Dr. Aminath Jameel at a special ceremony held to commemorate the World Patient Safety Day.
The portal can be utilised by individuals to report complaints and concerns pertaining to the challenges they face when seeking health services. The Ministry of Health emphasised that this initiative will play a pivotal role in maintaining the trust of the public and improving the provision of services. The portal was created with the assistance provided by the World Health Organisation (WHO).
Speaking at the ceremony, Minister of Health Dr. Abdulla Khaleel stated that this initiative will serve as a golden opportunity, for health service providers to provide and patients to receive quality services. The minister stated that the treatment and saftey of patients must be the top priority when providing health care services.
According to statistics released by WHO, 16% of patients have been protected from worsening of situations, due to proper identification of the patient's situation. Furthermore, the minister called on the private health care service providers to enhance and expedite the treatment systems. He said that this move will not only help to treat the patient faster, but also reduce expenditure.