The government has decided to establish a single-number helpline, referred to as the "shortcode line," for the public to reach safety and security services during emergencies.
The initiative was submitted by the Ministry of Health to the Social Council of the President's Office, where it received approval. The council has tasked the Ministry of Homeland Security and Technology with implementing a national helpline, accessible through a single number, to coordinate safety and security services in times of national emergency.
A special meeting involving key stakeholders was held, attended by Minister of Homeland Security and Technology Ali Ihusaan and Minister of Health Dr. Abdulla Khaleel. Commissioner of Police Ali Shujau, senior officials from the Maldives National Defense Force (MNDF), and other relevant agencies also attended the meeting.
With the introduction of the "shortcode line," individuals will be able to report emergencies through a dedicated hotline. Upon receiving a call, the appropriate agencies will immediately begin responding. The initiative aims to address the challenges faced by individuals who are unsure of which agency to contact during emergencies. The government has begun discussions and plans to launch the service as soon as possible.
Currently, emergency calls in the Maldives require contacting different agencies through separate numbers. The new "shortcode line" will streamline this process, providing a single point of contact for all emergency situations.